At Cornerstone International Group in India we feel that the process
of renovation, change and improvement should be a constant at any organization
that aims at maximizing growth. While the primary goals of the Organization may
remain unchanged, the context in which the goals are to be achieved has to be
seen in a continuous state of flux. Change is perhaps the only constant. In our
experience across the globe, we have witnessed cyclical rounds of new change
proposals emerge in companies either conceptually or as a conscious effort at
the corporate level. However, at the operational level, less contentious and
less visible, though not necessarily less important changes are implemented
more often keeping in mind the importance of continuity and a need to ward off
any disruption to normal routine business activity.
Cornerstone International Group – India provides advice and support to
clients working in different industries and verticals to help manage complex
and diverse organizations through these periods of significant change, driving
service improvements and delivering creative solutions. Business Advisory
Services for us are focused on achieving the singular goal of organizational
excellence through its most precious asset, the people, and the systems that
support their work. The Organizational Excellence work stream brings together
all of our activities which help to improve the way our clients operate in
areas such as HR, organization design, processes and systems. Our work with
clients is largely focused on helping them prepare and continue to adapt to a
rapidly changing business environment.
One of the key impediments in fostering a culture of innovation is the
burden of carrying on with traditional hierarchical decision-making structures.
This is particularly discouraging to younger staff members. We can state this
almost as a truism that hierarchical structures are contrary to efficient work
processes and impact morale. For example, in one instance of any organization
we helped transform, in one department alone, analytical information on
products went through as many as six to nine layers of review before arriving
at a cogent plan of action. This is not only unnecessary; it directly impacts
bottom-lines adversely. CIG deploys proprietary tools to flatten
decision-making structures and make work genuinely more collaborative as
opposed to hierarchical.
Business advisory services these days may require a different business
model from that of traditional services delivery models characterized by a ‘one
size fits all’ philosophy. For example, we recognize that business advisory
services may be better suited to a business model based on selling of products
and services that strives to continually progress up the value chain.
The achievement of our interventions through a Business Advisory Plan
usually results in five key deliverables:
1. Enhancing Trust and
Confidence: Towards a more stakeholder and client-oriented organizational
culture;
2. Engaging Staff: A
globally focused, dynamic, adaptable, meritocratic and physically &
emotionally secure work force;
3. Improving Working
Methods: A more open and accountable organization with streamlined procedures;
4. Rationalizing
structures and functions: Optimal locations, common services and expanded
partnerships.
5. Embracing
technology to operate more efficiently, reduce costs, and offer additional
value-added services.
